Charles H., 1/7/18

Had Arrowhead remove old tile, grind the slab, and create what they call a Flagstone pattern right into the slab, complete with non-slip texture and a sealant. The whole process took about 4 days. Removing the old tile was clearly the most labor-intensive task, as expected. The work was performed right after Xmas, (Phoenix area) so the condo was open… at first.. The process of grinding off the concrete remnants from the old tile install creates an enormous amount of dust. Even with doors and windows closed, there was a fair amount of dust on the floors of the condo. Not a big deal for me, though. Of course, everything had to be removed from the patio for the entire length of the project. Sprinklers were disabled.. After completion, I needed to wait a couple days before the sprinklers were enabled, and a full week before I could load the patio up with furniture. I am totally satisfied with the job. All crew members were very knowledgeable, friendly, and punctual. They did exactly what they said, and did it in the time frame specified. I asked some of my other contractors about the pricing, and most said it was very reasonable for the work performed. I tend to ask a lot of questions, especially when I’m unfamiliar with the process, and the crew was more than happy to answer all my questions. They incorporated the expansion joints right into the tile texture so there should be no impact if the deck moves a bit again in the future. The crew gave me a patch kit consisting of the components they used to create the texture. The office followed-up with me after the work was finished, to ensure I was happy with the process. I can’t really suggest anything they could have done to improve the experience for me. I will have them over again when I decide to redo my front patio.