John was very responsive, making a first visit within two days of my call and at my convenience. He examined and measured the pool deck and patio. He explained that the cool deck treatment on the pool deck was decaying partly because of the salt from the pool coming up through the concrete. He recommended stripping the old surface down to concrete and applying an epoxy primer to help prevent this from happening. He went over all the options from textures/surfaces and left me with an estimate for each of the options. I left for a few months and on returning he was able to come out on the same day I called. We again went over the options and picked a color from samples. We decided to go with a lace texture and have the epoxy primary both on the pool deck and the covered patio. He was very patient with my wife and I and helped us with recommendations. He gave us a 10% discount for Angie’s List. He called us a week later with availability of his crew to start the work the following Monday. The first day was spent grinding the old finish down to concrete. Two workers spent the whole day at this very labor intensive job. The next days were spent applying the different layers of the finish with a final painting and sealing on the 5th day. The pool deck and patio look great!. They took great pains to prevent any material from entering the pool and masked off all of the plantings. They cleaned up thoroughly. I am very impressed with their hard work and professionalism Would highly recommend their services and watching the process, clearly demonstrated the reasonableness of the cost for this job.