C. W., 8/28/2014

First and Foremost — under the category Hire Again? — our preferred answer would have been Not Applicable. First — We don’t anticipate needing this service again. Foremost – we believe homeowners are better served by defining their expectations and matching it against examples of the provider’s work. John will be glad to show you examples of his work so you can decide if it’s a match!
We contacted John Trice, owner of Arrowhead Deck Resurfacing the first week of June. We were so impressed with his knowledge, experience, and manner — and his reviews on Angie’s List — that we hired him without interviewing other suppliers. Besides owning the company, he has over 20 years of hands-on personal experience. John also gave us a recommendation for a company that could re-surface and re-tile our pool (Mike’s Construction), and that was a perfectly delightful experience.
Every single member of John’s crew was professional, responsive, prompt, and respectful. The two young men who removed the old product and prepped for the color process took special care in the preparation, the actual work, and the cleanup. They were respectful of our landscaping and adjoining paver patio. The gentlemen who did the concrete work were masterful. On a scale of 1-10, we would have given them a 15 at that point.
We did have a problem with the color application process. After discussing it with John he devised a method of reworking the topcoat to deliver an acceptable product. With so many positive reviews of John’s work on Angie’s List, and a visit to one completed application, we believe our problem was an anomaly and we appreciate that Arrowhead Deck Resurfacing stood behind its promise and provided a satisfactory final product.